~sigh~

Drew:    Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Drew. Please give me a moment while I access your account.
Drew:    Could you please elaborate on the issue ?
Benjamin_:    Hi Drew, I use to have NBA TV did it move to a different tier?
Drew:    I apologize for the inconvenience.
Drew:    I will certainly guide you in this regard.
Drew:    This seems to be a temporary issue with NBA TV service in your region currently. I would request you to wait for some more time and you will be able to access this program without any issues.
Drew:    Please don't worry, we are working to resolve the issue as soon as possible and avoid any further inconvenience to our valuable customers like you.
Benjamin_:    It's been out for some time
Drew:    Yes.
Benjamin_:    the channel tells me that I need the variety package
Drew:    Okay
Drew:    I will request you to wait for some time till  up gradation work at our server end.
Drew:    I understand you frustration and realize that you have spent a lot of time and efforts in resolving this issue. I sincerely apologize for the inconveience caused in this regard.
Drew:    I am sorry again for the trouble caused in this regard.
Benjamin_:    so I won't be getting NBA TV on tonight is what you're telling me?
Drew:    I am sorry  you will not receive the channel.
Benjamin_:    Since this has been some time since it has been out is it too much to ask what an estitated time it will be fixed is?
Drew:    There is not any fix ETR but still
Drew:    I will make a note of your request on your account.
Benjamin_:    and to be clear it is not a channel I have to pay for?
Benjamin_:    I am already paying for it?
Drew:    No.
Drew:    We are not charging for it.
Drew:    As it has happened from our end.
Benjamin_:    I understand it is not your fault Drew, but do you find this acceptable?
Drew:    I understand your concern and would have felt the same being in your place.
Benjamin_:    I am not pleased
Drew:    I am sorry again.
Benjamin_:    Please note that on my account. I have been a very good customer and feel let down by this.
Drew:    Yes.

I did not participate in the brief survey.